FAQ

What is a Bitcoin mixer?

A mixer is a service that obfuscates your Bitcoin transactions. It takes your bitcoins and sends you back coins from the pool that are pre-mixed and not connected with you. This breaks the link between transactions before and after mixing and makes it impossible to track the connection between the coins that came in and went out.

How to use the mixer properly?

  • Enter one or several destination Bitcoin addresses for receiving of new bitcoins.
  • Specify the delay time and split the amount among destination addresses if there are more than one.
  • Download the letter of guarantee.
  • Mixer gives you an address. Send your bitcoins to it.

Important:

  • Don't send an amount less than the allowed minimum. All lesser amounts of bitcoins will be considered donations.
  • Send bitcoins only from your personal wallet — don't send them from third-party services. Don't give the mixing address to other people and don't use it on third-party services.
  • Use only your personal wallet for receiving mixed bitcoins, don't send them directly from the mixer to third-party services.

What should I do if bitcoins never arrived?

  • Check that your transaction to the mixer has three confirmations. If it doesn't, please wait. The mixing will start when the incoming transaction receives enough confirmations.
  • Keep in mind the delay you set for the mixing. Bitcoins will be sent after this delay starting from the beginning of the mixing process. Delay is useful for increasing the anonymity level.
  • Check the mixer's website address in the browser's address bar. Even one letter difference means you've used a phishing website.
  • Check the contents of the letter of guarantee. It must have the correct mixer's and recipient's addresses. Do not disregard the validity check. You must make sure that the letter was signed with the address belonging to this service (it's called the service address). You can verify the signature via this tool.
  • Please contact support if this manual did not help: support@sinbad.money.

I've closed the browser window — is my mixing cancelled?

Closing the window does not mean the mixing is cancelled. The mixing will be processed successfully if you did everything right. If you saved the order URL, open it to see your mixing again.

What is the mixing code?

The mixing code guarantees that you will not receive your own bitcoins (which you sent previously) if you use the mixer repeatedly. It ensures the anonymity of repeated usage.